A Community First Yorkshire event

Digital Inclusion – how to provide digital skills training

woman working from home on laptop

Event aims

Digital inclusion has been highlighted as a challenge for 42% of voluntary sector organisations in our recent resilience surveys.

A lack of digital skills can have a huge impact on a person’s life, leading to poorer health outcomes, and a lower life expectancy, increased loneliness and social isolation, less access to jobs and education. Getting online is usually life-enhancing and it can be life-changing!

This pre-recorded session will help you understand how to support your service users, staff and volunteers to gain digital skills.

We are partnering with Citizens Online to deliver this interactive session. Catherine Dearden, Digital Champion Coordinator at Citizens Online, will share best practice and practical ways you can organise digital skills training for a wide variety of audiences.

The training will be practical and participatory. You do not need to be an IT expert to provide digital skills training.

The training will be pre-recorded and available for download free of charge after 11 April.

Who should attend?

This training is for anyone who wants to find out more about how to support their community, staff, volunteers or service users to be better connected digitally. You do not need advanced technical skills to provide this support.

Please note this training is aimed at organisations and groups based in North Yorkshire or delivering services within North Yorkshire.

What will you learn?

During this session you will gain an understanding of:

  • How to deliver digital skills training
  • What it means to be a digital champion and how to become one
  • Planning for access and accessibility
  • How to engage groups/individuals

Two Digital Champions currently working in the VCSE sector in North Yorkshire will answer FAQs and discuss how the role works in practice.

About the trainer

Citizens Online promote an inclusive and equal society, working to reduce the digital divide by helping organisations and communities ensure the switch to online doesn’t exclude people.

The training will be delivered by Catherine Dearden, Digital Champion Coordinator, Digital North Yorkshire.

How to book

Book your place here.

If you have any questions about the training please contact the Community Support Team communitysupport@communityfirstyorkshire.org.uk or telephone 01904 704 177.

If you have any questions about booking please contact info@communityfirstyorkshire.org.uk or telephone 01904 704177.


This event is free of charge, and will be available for download after 11 April.

Please note this training is aimed at organisations and groups based in North Yorkshire or delivering services within North Yorkshire.