A Community First Yorkshire event

Digital Inclusion – how to provide digital skills training

woman working from home on laptop

Event aims

Digital inclusion has been highlighted as a challenge for 42% of voluntary sector organisations in our recent resilience surveys.

A lack of digital skills can have a huge impact on a person’s life, leading to poorer health outcomes, and a lower life expectancy, increased loneliness and social isolation, less access to jobs and education. Getting online is usually life-enhancing and it can be life-changing!

This session will help you understand how to support your service users, staff and volunteers to gain digital skills.

We are partnering with Citizens Online to deliver this interactive session. Catherine Dearden, Digital Champion Coordinator at Citizens Online, will share best practice and practical ways you can organise digital skills training for a wide variety of audiences.

The training will be practical and participatory. You do not need to be an IT expert to provide digital skills training.

The training will be delivered live over Zoom.

Who should attend?

This training is for anyone who wants to find out more about how to support their community, staff, volunteers or service users to be better connected digitally. You do not need advanced technical skills to provide this support.

Please note this training is aimed at organisations and groups based in North Yorkshire or delivering services within North Yorkshire.

What will you learn?

During this session you will gain an understanding of:

  • How to deliver digital skills training
  • What it means to be a digital champion and how to become one
  • Planning for access and accessibility
  • How to engage groups/individuals

There will be a question and answer session with two Digital Champions currently working in the VCSE sector in North Yorkshire. Hear from them and understand how the role works in practice.

About the trainer

Citizens Online promote an inclusive and equal society, working to reduce the digital divide by helping organisations and communities ensure the switch to online doesn’t exclude people.

The training will be delivered by Catherine Dearden, Digital Champion Coordinator, Digital North Yorkshire.

How to book

Book your place here. Booking deadline date is Monday 14 February 2022, 12pm.

If you have any questions about the training please contact the Community Support Team communitysupport@communityfirstyorkshire.org.uk or telephone 01904 704 177.

If you have any questions about booking or invoicing please contact info@communityfirstyorkshire.org.uk or telephone01904 704177.


Attendees can receive refunds for cancellations up to 7 days before the event date.


This event is free to organisations in North Yorkshire with an income of up to £5k thanks to funding from North Yorkshire County Council.

Places for other organisations are £12 each (£10 +VAT).

If you are a small organisation that would struggle to attend this training, a limited number of bursary places may be available. Please communitysupport@communityfirstyorkshire.org.uk or 01904 704177 to discuss this further.

Please note that non-attendance on training you have booked on will require the full payment, this also applies to bursary and funded places. This is to allow as many participants as possible access to our training. See our Terms and Conditions for more information.

Please note this training is aimed at organisations and groups based in North Yorkshire or delivering services within North Yorkshire.