This full-day session will give you the tools and confidence to manage volunteers effectively – from recruitment to retention.

You’ll learn how to:

• Understand volunteer roles, legal considerations, and common barriers
• Create engaging role descriptions and adverts
• Recruit volunteers using effective platforms and processes
• Provide inclusive support, training, and communication
• Handle challenges and resolve issues constructively
• Use surveys and exit interviews to improve volunteer experience
• Celebrate volunteer contributions and share their impact
• Build a sustainable volunteer strategy with wellbeing and self-care in mind.

Perfect for anyone involved in volunteer coordination, this session offers practical guidance and real-world insights to help your organisation thrive.

• Volunteer managers/coordinators, including those new to the role and those who wish to refresh their understanding
• Trustees and others with a significant interest and involvement in the management of volunteers for their organisation.

Please note this training is aimed at voluntary, community and social enterprise (VCSE) organisations and groups based in North Yorkshire or delivering services within North Yorkshire. 

Pre-read materials will be sent before the course. Materials used during the training will be sent afterwards.

Vicki has practical experience in volunteer recruitment, training and support as well as a long career working with children and young people. This was within formal education, youth services and careers advice and support for SEND young people. Vicki was most recently a volunteer and operations manager for a local museum trust.

Laura Elson is a consultant and trainer with 20 years’ experience in Volunteer Management, Fundraising and Trustee Recruitment. She has worked with over 60 organisations, from community groups to national and international charities and is an experienced Trustee. Her clients have included the Vision for Volunteering, Dogs Trust, Citizens’ Advice UK and The Centre for European Volunteering. Laura has a master’s degree in strategic Charity Marketing and PGDip Voluntary Sector Management from the Centre for Charity Effectiveness. She is an Associate Consultant with NCVO, The Association of Chairs, The Association of Fundraising Consultants and has delivered training for NCVO, The Association of Volunteer Managers, MACC, Voluntary Action Leeds, and a wide range of national and local charities.

£35

Concessionary places 

Thanks to funding from North Yorkshire Council, we have free ‘first come, first served’ places if you meet either of the criteria below. You can self-select a free place during booking.

Criteria: 

You are from a North Yorkshire VCSE organisation with an income of up to £5k

OR

You are from a North Yorkshire VCSE organisation with an income of up to £25k that is experiencing financial hardship and would struggle to pay.

These spaces are limited so if a free place is not shown when you go to book, you can ask to be added to the waiting list for a free place on a future training session.

Cancellations should be made up to 7 days prior to the event for a full refund.

See our  Terms and Conditions  for more information.

Booking and programme queries contact
Email: info@communityfirstyorkshire.org.uk
Tel: 01904 704177

Book your place here

There will be a lunch break during this event

Booking deadline date: 2 December.