By the end of managing volunteers: involving, reaching and recruiting volunteers, you will have an understanding of:
- What makes a volunteer different from other types of workers?
- Volunteers and the law
- Why people do and don’t volunteer, including potential barriers to volunteering
- Other things to consider when involving volunteers
- Policies and procedures
- Risk assessments
- How to write a role description
- Where to advertise roles to reach potential volunteers (approaches currently used and found to be most effective)
- How to write engaging adverts
- Different stages of the recruitment process
- When it is appropriate to undertake extra checks: DBS, offending, foreign nationals, SEND.
By the end of managing volunteers: supporting, developing and celebrating volunteers, you will understand:
- The importance of induction and ongoing support for volunteers
- Different types of support, including ongoing training opportunities and regular communication
- Inclusive Volunteering – strengths-based person-centred approaches
- How to hold meaningful catch-up sessions
- How to identify and assess problems
- How to respond to challenging situations and understand why an issue has arisen
- How to resolve problems to ensure the best outcome for all concerned
- Volunteer surveys
- Exit interviews
- Summary of volunteer recruitment and on-going support plan (retention)
- When to ask for help, self-care and who to approach for further support
- Vision for Volunteering
- Demonstrating and sharing volunteer impact with volunteers and external audiences
- Ways to say thank you.
