A Community First Yorkshire event

Managing Volunteers 2: Supporting, Developing and Celebrating Volunteers

What makes an effective volunteer manager/coordinator? What are the key responsibilities and how do they differ across the sector?

How can you ensure effective ongoing support for volunteers? What different types of support are available and how do we ensure inclusive volunteering? How can problems be resolved and where can you go for help?

This NEWLY REVISED volunteer management training provides the knowledge you need to fulfil your role with confidence and to have impact.

This newly revised Managing Volunteers training is broken up into four sections over two sessions. In this two and a half hour interactive session (the second of the two Managing Volunteers training sessions) we will cover:

  • Section 3: Supporting and Developing Volunteers
  • Section 4: Celebrating the impact of Volunteers

You may also like to attend the first Managing Volunteers session (4 July, 2-4pm or 6 July, 6-8.30pm) where we will look at involving, reaching and recruiting volunteers.

By the end of the session you will have an understanding of:

  • Importance of induction and ongoing support for volunteers
  • Different types of support, including ongoing training opportunities and regular communication
  • Inclusive Volunteering – strengths based person centred approaches
  • How to hold meaningful catch up sessions
  • How to identify and assess problems
  • How to respond to challenging situations and understand why an issue has arisen
  • How to resolve problems to ensure the best outcome for all concerned
  • Volunteer surveys
  • Exit interviews
  • Summary of volunteer recruitment and on-going support plan (retention)
  • When to ask for help, self-care and who to approach for further support
  • Vision for Volunteering
  • Demonstrating and sharing volunteer impact with volunteers and external audiences
  • Ways to say thank you.

Who should attend?

  • Volunteer managers/coordinators, including those new to the role and those who wish to refresh their understanding
  • Trustees and others with a significant interest and involvement in the management of volunteers for their organisation.

Please note this training is aimed at organisations and groups based in North Yorkshire or delivering services within North Yorkshire.

About the trainers

Lizzie Clapham and Vicki Sharp are development officers at Community First Yorkshire. They have a great deal of experience in volunteer management.

Lizzie has a background in event and arts project management. She has years of experience in recruiting, on boarding and managing volunteers in a wide variety of contexts.

Vicki has practical experience in volunteer recruitment, training and support as well as a long career working with children and young people. This was within formal education, youth services and careers advice and support for SEND young people. Vicki was most recently a volunteer and operations manager for a local museum trust.

Cost and concessions

£35 (including VAT)

Concessionary places

Thanks to funding from North Yorkshire County Council, we have free ‘first come, first served’ places if you meet either of the criteria below. You can self-select a free place during booking.


  • You are from a North Yorkshire VCSE organisation with an income of up to £5k


  • You are from a North Yorkshire VCSE organisation with an income of up to £25k that is experiencing financial hardship and would struggle to pay.

These spaces are limited so if a free place is not shown when you go to book, you can ask to be added to the waiting list for a free place on a future training session.

No shows and concessions

Please note that if you don’t attend training that you have booked on without giving seven days notice, you will be required to make the full payment. This also applies to free places. This is to allow as many participants as possible access to our training. See our Terms and Conditions for more information.


Attendees can receive refunds for cancellations up to 7 days before the event date.

Contact details

Booking queries contact
Email: info@communityfirstyorkshire.org.uk
Tel: 01904 704177

Programme queries
Email: communitysupport@communityfirstyorkshire.org.uk
Tel: 01904 704177

Booking details

Book your place here.

Booking deadline date: Tuesday 11 July, 12:30pm